Shipping & Returns
All items are shipped using UPS. UPS will not deliver to P.O. Boxes
Items that we ship incorrectly may be returned within 30 days of
receipt. Products you receive that are defective my be returned within
7 days of receipt. We reserve the right to examine all defective
products and determine if they are really defective. Used products and
those removed from the original packaging are not returnable.
Return shipping is refunded only if we made an error in fulfilling
your order or if the product is defective. In all other situations, the
return shipping is the expense of the customer. View the return
shipping as the gas money you would spend to return a tool to a bricks
and mortar store.
Items that are ordered incorrectly are subject to a 25% restocking
fee. All shipping charges will be deducted from any refund or exchange.
We are firm believers in the old axiom "measure twice before cutting"
and urge you to contact us by email or phone if you have any doubt as
to whether an item is compatable with your needs or the sizing is
correct. Special order returns are handled on a case-by-case basis. In
general, special order items are non-returnable and non-refundable.
International shipping costs are not refundable under any circumstance.
YOU MUST CALL FOR A RETURN AUTHORIZATION NUMBER(RAN) BEFORE
ATTEMPTING TO RETURN ANY MERCHANDISE. WE WILL REFUSE ANY ITEM NOT
DISPLAYING AN RAN.
If you are reasonable, we are reasonable; we'll work with you.
Our Refund Policy
Refunds are issued after the returned product has been received and
inspected. Refunds are issued in the same form as payment was received
for the original order. Please allow 7 to 10 working days after the
package arrives at our warehouse for the credit to be processed.
Shipping costs to get the order to you are non-refundable. The
exceptions are cases where a guaranteed delivery service failure has
occurred on behalf of the courier or if we made an error in filling the
order. Refunds for service failures are processed when the courier
recognizes that they have not met their guarantee and have issued a
credit to us for your order. The courier is solely responsible for
determining a delivery failure situation. For defective merchandise,
you only have to pay for delivery once. The replacement merchandise is
sent out at our expense.
The original outbound shipping costs are not refundable on returns unless the item was shipped in error.
Exchanging an item
If you ned a different item or need to exchange a defective item for a new one, the exchange can be handled in two ways:
•Speed Exchange: We issue a RAN(RETURN AUTHORIZATION NUMBER) for the
merchandise to be returned, charge your card for the new item and ship
it right away. You return the original merchandise and a credit is
issued, minus any restocking fees, when the item is received and
processed. This is the fastest way to get a replacement item.
•Normal Exchange: We issue an RAN for the merchandise to be
returned. You return the original merchandise and we ship a new item,
after charging for any restocking fees. This takes a bit longer, but
does not cost you any additional money up front.
See Returns above for an explanation of who pays the shipping for exchanges.
We're sorry, but we cannot send out a new product unless either
payment is made for the new shipment or the original is returned and